Privacy Policy

Privacy Policy

This privacy policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at frezzpresso.com, or the Frezzpresso mobile application (collectively, “Frezzpresso platform”). Frezzpresso and/or its affiliates (“Frezzpresso,” the “Company,” “we,” “us,” and “our,”) respect your privacy and is committed to protecting it through its compliance with its privacy policies.

Please read this policy before using the Frezzpresso platform or submitting any personal information to Frezzpresso. This policy is part of incorporated within, and is to read along with, the Terms of Use.

Your consent

By using the Frezzpresso platform and the Services, you agree and consent to the collection transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this policy. If you do not agree with the Policy, please do not use or access the Frezzpresso platform.

Policy Changes

We may occasionally update this policy and such changes will be posted on this page. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this policy shall constitute your consent to the updated policy.

Third-Party Links

The Frezzpresso platform may contain links to other websites. Any personal information about you collected while visiting such websites is not governed by this policy. Frezzpresso shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Frezzpresso platform. This policy shall not apply to any information to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this policy.

Information We Collect From You

We collect this information: directly from you when you provide it to us; and/or automatically as you navigate through our Services (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.)

Information You Provide to Us

The information we collect on or through our services may include:

Your account information:

Your full name, email addresses, postal code, password and other information you may provide with your account, such as gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Facebook and Google plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services. Your preferences: Your preferences and settings such as time zone and language. Your content: information you provide through our services, including your reviews, photographs, comments, lists, followers, the users you follow, current and prior restaurant reservation details, food ordering details and history, favorite restaurants, special restaurant requests, contact information of people you add to, or notify of, your restaurant reservations through our services, names, and other information you provide on our services, names, and other information you provide on our services, and other information in your account profile. Your searches and other activities: The search terms you have looked up and results you selected. Your browsing information: How long you used our services, and which features you used; the ads you clicked on. Your communications: Communications between you and other users or merchants through our services; your participation in surveys, poll, sweepstakes, contest or promotion scheme; your request for certain features (e.g. Newsletters, updates or other products); your communication with us about employment opportunities posted to the services.

Your transactional information: If you make reservations or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information, and credit or payment card information.

Your public posts: you also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc.) to be published or displayed (hereinafter, “posted”) on publicly accessible areas of our services or transmitted to other users of our services or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. Please be aware that no security measures are perfect or impenetrable (see “Security” section below).

Additionally, we cannot control the actions of other users of our services with whom you may choose to share your user contributions. Therefore, we cannot and do not guarantee that your user contributions will not be viewed by unauthorized persons. We may display this information on the services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.

Information We Collect Through Automatic Data Collection Technologies

• Usage information: Details of your use of services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our services.
• Computer and device information: Information about your computer, internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, mobile network information and the device’s telephone number.
• Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
• Location information: Our applications collect real-time information about the location of your device, as permitted by you.
• Last URL visited: The URL of the last web page you visited before visiting our websites.
• Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our services on a mobile device, we may use mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
• Your preferences: Your preferences and settings such as time zone and language.
• Your activity on services; information about your activity on the services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our services, the date and time you used the services, error logs, and other similar information.
• Mobile status: For mobile application users, the online or offline status of your application.
• Applications: if you use Frezzpresso application, Frezzpresso may collect information about the presence and/or absence and/or details pertaining to other applications on your mobile phone. The application we gather information for, may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and enable Frezzpresso to provide you with a personalized experience.

Uses of Your information

We use the information we collect for following purposes, including:

1. To provide, personalize, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalize your Frezzpresso account.
2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
3. To administer and enhance the security of our Frezzpresso platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
4. To provide you with information about services we consider similar to those that you are already using or have enquired about or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based instant messing systems) with information about these services;
5. To understand our users (what they do on our services, what features they like, how they use them, etc.), improve the content and features of our services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries.
6. To generate and review reports and data about, and to conduct research on, our user base and service usage patterns.
7. To allow you to participate in interactive features of our services, if any; or
8. To measure or understand the effectiveness of advertising we serve you and others, and to deliver relevant advertising to you.
9. If you are a partner restaurant or merchant or delivery partner, track the progress of delivery or status of the order placed by our customers.
10. To carry out academic research with academic partners.

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this policy, and it may be used and disclosed to others without limitation.

We analyze the log files of our Frezzpresso Platform that may contain Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and click stream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

Disclosure and Distribution of Your Information

We may share your information that we collect for following purposes:

• Service Providers: We may share your information with our vendors, consultatnts, marketing partners, research firms and other service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our services, to help us analyze and improve the use of our services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
• Partner restaurants/merchants: While you place a request to order food through Frezzpresso platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restraurent/merchange in a similar manner as if you had made a food order directly with the restrurent. If you provide a mobile number, Frezzpresso may send you text messages regarding the order’s delivery status.
• Academic partners: We may share your information with our academic partners for the purpose of carrying out our academic research.
• With other users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the services.
• For crime prevention or investigation: We may share this information with governmental agencies or other companies assisting us when we are; obligated under the applicable laws or in good faith to respond to court orders and processes; or detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of services and other illegal acts; responding to claims that an advertisement, posting other content violated the intellectual property rights of a third party; under a duty to disclose or share your personal data in order to enforce our Terms of use and other agreements, policies or to protect the rights, property, or safety of the company, our customers, or others, or in the event of a claim or dispute relating to your use of our services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.
• Internal use: We may share your information with any present or future member of our “Group” (as defined below) or affiliates for our internal business purposes. The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or in the case of a natural person, any relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to extenet applicable) of such person.
• Advertisers and advertising networks: to fulfill the purpose for which you provide it. We may share your information other than as described in this policy if we notify you and you consent to the sharing.

Data Security and Safety

All your personal data and information is saved/stored on the server which are secured and do not have access to any unauthorized person. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third-party service providers with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers). We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your username, password, or other security information for your Frezzpresso account with anyone. If we receive instructions using your username and password, we will consider that you have authorized the instructions.

Choice/Opt-Out

When you sign up for an account, you are opting into receive emails from Frezzpresso. If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this policy or you want your data to be deleted, please write to us at support@frezzpresso.com

Grievances

If you have any queries relating to the processing or usage of information provided by you in connection with this policy, please email us at support@frezzpresso.com.